EMPLOYEE SKILLS, A VERY IMPORTANT FACTOR IN TOURISM GROUTH

Abstract

We all face every day with the movement of a new era, and the era of
knowledge economy. Employees need continuously for high level of education,
acquisition of different and new behaviors, which helps to adapt to the changes of
social environment which constitutes a challenges for development of tourism. The
grouth of enhancement in the work environment affects positively in the
development of a tourist economy. They form the basis of knowledge that are
required to do the job, for the agreement between customers and managers and to
increase the quality in tourism services that offers this sector. Job skills are not
equal to the skills of the labor environment of the tourist sector.
As Bob Nelson (2001) says ’’Never say that we don’t need learning. New
day is born and something new for us to continue the flow absent. ’’
Reading, writing, math are the base of skill increase. Talking, speaking,
listening, suitability are the basis of good communication and these help for
problems solving, thinking creatively, effective work group which increases quality
work group and interpersonal skills or influenced skills, for example the leadership and understanding the dynamics of a group. These are some items that makes
tourism more attractive. We can never say that we know everything, because the
development of technology is moving toward new technology and innovations.
Years ago these skills are defined by being divided in 3 categories: basic skills,
personal menagement and teamwork skillsevery day we got comments from
employees about their salary and their dissatisfation is clear. it brings non eficance
to employees who work in a turism sector. They are worry becouse for the same
job they salary is in a same level like the other non qualified employees have. This
comes from incompetence of leaders to identify their skills. All these things make
up a complex type, that makes you feel “less than. . . ”. In the end we create several
problems that tourism is facing nowadays.
No matter how much power, brilliance or energy you have, if you dont use
it and dont focus on a specific target you wont reach your goals Ziglar, 1985, p. 25).