The impact of education and training of employees on their performance in the banking sector, “Case study in Raiffeisen Bank”

Abstract

Abstract 
Employee training is essential for an organization’s success. Today's businesses must do everything possible to 
stay competitive and retain a highly skilled, motivated. In order to keep employees happy, boost morale, and 
remain competitive, employers should be aware of the need for further training and education of 
personnel. Enterprises regardless of different problems  they also suffer significant losses due to not creating a 
culture for staff development and for the company in general. Companies in Kosovo overlook the importance of 
education and training of employees making their employees to feel dissatisfied, with a moral and low morale, 
low knowledge about their work and insufficient opportunity for improving, expanding and enhancing them. Many 
studies have shown that employees who felt satisfied with the education and training provided by the company 
have been less inclined to leave it. As a result of lowering costs unless there are other significant benefits for the 
company, the benefits that come from the degree of motivation of employees, increase efficiencies in processes, 
resulting in financial benefits, increasing the capacity to adopt new technologies and methods, to growth 
strategies and innovation in products, enhanced company image that is affected by the application of various 
trainings to increase knowledge. The purpose of this paper is to analyze the impact of education and training of 
employees on their performance in the banking sector. To illustrate the education and training of employees in 
Kosovo, we have realized a research through interviews with the leading manager of Raiffeisen Bank. Results 
will be presented in the form of case study. Results achieved have shown that adequate capacity of employees 
to learn continuously, to update their skills and expand their knowledge in today's rapidly changing enviroment, it 
is vital for increasing the performance of employees