MEASURING THE EFFICIENCY AND EFFECTIVENESS OF BUSINESS IN HEALTH ORGANISATIONS
Keywords:
Health organisation, efficiency, effectiveness, process, process performances, balance sheet, cash flowAbstract
For measuring efficiency and effectiveness of business in Health Organisation, apart from balance sheet, lately there has
been a wide spread usage of performance measure of the individual processes as well as all the processes as a whole. This
kind of approach enables more realistic overview and comparison of the capacity usage within a health organisation, from
the aspect of pro-active implementation of corrective, preventive measures.The basic parameters that are used during the
performance measurement within health organisations are embroidered in the continuous observation, measurements and
improvement of all the individual activities within the process in order to increase the usage of their capacities in the most
optimal way for a health organisation and smaller and wider social community.
